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Cisco Bug: CSCus84846 - Finesse displays last NRRC for system enforced NOT-READY state changes

Last Modified

Feb 26, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
when an agent misses a call (RONA), the agent is put
back on "Not Ready" status as it should be. The issue is the agent is getting put back on
the last "Not Ready" status or code, that agent was before going "Ready". It should be with no reason code.

Conditions:
Defect found when Not-Ready reason codes are configured and when agents go RONA.
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