Cisco Bug: CSCus84846 - Finesse displays last NRRC for system enforced NOT-READY state changes
Jul 31, 2018
- Cisco Finesse
Known Affected Releases
Symptom: when an agent misses a call (RONA), the agent is put back on "Not Ready" status as it should be. The issue is the agent is getting put back on the last "Not Ready" status or code, that agent was before going "Ready". It should be with no reason code. Conditions: Defect found when Not-Ready reason codes are configured and when agents go RONA.
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