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Cisco Bug: CSCus82938 - XMPP Fed CM service restarts and causes cores on 10.5.1 and 10.5.2 FCS

Last Modified

Feb 01, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases


Description (partial)

XMPP Federation Connection Manager service cores couple of times per day and it's auto restarting every time when core occurs. XMPP federation works correctly in both ways. No problems between contacts, before and after core.

These are the lines in the code that identify the defect:
From the logs, right before the core DBVerify got XMPP_SRV record and connected:

11:02:49.528 |080f1b70| debug| DBVerify.cpp:459 Got XMPP-SERVER record back. Connecting...
11:02:49.528 |0614db70| debug| BasicSocket.cpp:251 connect fd 42 from to EINPROGRESS
11:02:49.588 |0614db70| debug| DBVerify.cpp:208 onSocketConnect

Due to timeout, DBVerify received OnClose and tried to reconnect:

11:03:03.758 |0614db70| debug| XMPPStream.cpp:2270 timeout waiting for stream:stream element
11:03:03.758 |0614db70| debug| XMPPStream.cpp:1346 onClose. XML Stream is gone. 0
11:03:03.758 |0614db70| debug| XMPPStream.cpp:1371 Firing onClose event11:03:03.758 |0614db70| debug| DBVerify.cpp:388 First pass with TLS failed, starting second pass without TLS: 726FAF808

Received socket error from underlying ConectionProxy object, OnSocketError calls lookup and causes the core.

11:03:09.464 |02bb3b70| info| ConnectionProxy.cpp:150 Socket ErrorCode: 8, OS Error: 111

XMPP Federation setup
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