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Cisco Bug: CSCus82840 - 2nd Email activity reflects forfew sec when inbox already contains email

Last Modified

Apr 16, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
Second Email activity reflects in inbox for few seconds only when inbox already contains an email activity.

Conditions:
Condition:
1.Concurrent Task limit is set to 2 
2.Pa console department settings:  
a. ?Alert agent when activity is assigned? and set the value as ?Always? / ?When the agent has no open activities? and Can be reset at lower level to ?No?.
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