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Cisco Bug: CSCus81018 - cmterm-android_9.1.1v1.cop.sgn fails to install to CUCM 10.5

Last Modified

Mar 30, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

1.0(2.5.3b)

Description (partial)

Symptom:
CUCM 10.5 fails to install cmterm-android_9.1.1v1.cop.sgn with the following error:

Exception in thread "main" java.lang.NoClassDefFoundError: com/cisco/platform/install/iproduct/Product
	at com.cisco.ccm.dbl.ConnectionPool$ConnectionPoolEntry.getConnection(ConnectionPool.java:289)
	at com.cisco.ccm.dbl.ConnectionPool.getConnection(ConnectionPool.java:69)
	at com.cisco.ccm.dbl.Connector.getConn(Connector.java:878)
	at com.cisco.ccm.dbl.Connector.connect(Connector.java:758)
	at com.cisco.ccm.dbl.Connector.connect(Connector.java:697)
	at com.cisco.ccm.dbl.Connector.createTemporaryStatement(Connector.java:1074)
	at com.cisco.ccm.dbl.Connector.executeUpdate(Connector.java:1241)
	at com.cisco.ccm.dbl.idbl.executeUpdate(idbl.java:1229)
	at com.cisco.ccm.dbl.idbl.executeSQL(idbl.java:1291)
	at com.cisco.ccm.dbl.idbl.run(idbl.java:1434)
	at com.cisco.ccm.dbl.idbl.main(idbl.java:1504)
Caused by: java.lang.ClassNotFoundException: com.cisco.platform.install.iproduct.Product
	at java.net.URLClassLoader$1.run(URLClassLoader.java:366)
	at java.net.URLClassLoader$1.run(URLClassLoader.java:355)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.net.URLClassLoader.findClass(URLClassLoader.java:354)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:425)
	at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:308)
	at java.lang.ClassLoader.loadClass(ClassLoader.java:358)
	... 11 more

Conditions:
When attempting to install the cmterm-android_9.1.1v1.cop.sgn to CUCM 10.5
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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