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Cisco Bug: CSCus80965 - UCCX: Refresh Upgrade Fails Migrating CUIC Temporary Tables

Last Modified

Mar 03, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
A Unified Contact Center Express Refresh Upgrade fails during the installation phase with the following error:

<datetime> post_install|Process refresh upgrade failure|<LVL::Info>

Conditions:
When attempting to perform a refresh upgrade fails when the temporary tables 'cuicdataset' and 'cuicdatasetreplicated' are imported to the new partition after upgrade. These tables contain temporary data waiting to be purged. They need not be imported to the new partition.

The following errors will be present in the install_log<datetime>.log:

<datetime> IPM|capture: revoke all on "informix".cuicdatasetreplicated from "public" as "informix";|<LVL::Debug>

<datetime> IPM|capture: *** put loadcur|<LVL::Debug>

<datetime> IPM|capture: 9810 - Smart-large-object error.|<LVL::Debug>

<datetime> IPM|capture: 12123 - Smart Large Objects: The metadata area in the sbspace is full.|<LVL::Debug>

<datetime> IPM|capture: <datetime> : mesg= command [su -c 'cd /common/cuic_data_export/; source /usr/local/cm/db/informix/local/ids.env l2; /usr/local/cm/db/informix/bin/dbimport -c -i /common/cuic_data_export -d cuic_db -l cuic_data' informix] failed with error code [65280]|<LVL::Debug>
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