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Cisco Bug: CSCus80883 - Jabber Excluding CUCM service still results in SRV query / login.

Last Modified

Feb 19, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5(3) 10.6(0) 9.7(5)

Description (partial)

In Jabber if you install the application using the "excluded services" attribute and set it to CUCM, the application should not attempt to query for the cisco UDS SRV at any point throughout the client runtime.

However due to the UCM90ConfigExpiryTimer, the application will eventually attempt to refresh the service profile configuration every so often and logs in via CUCM if the UDS record is found.  This will cause it to fully login via cisco UDS and can cause certificate prompts that might want avoided.

1) CUCM Is included in the "excluded services" installer string
2) The Cisco UDS record exists in DNS
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