Preview Tool

Cisco Bug: CSCus79296 - Dynamic re-skilling of agent is not updating CSD Skill Summary Display

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

8.5(4) 9.0(3)

Description (partial)

Dynamically reskilled agents are not updating the CSD Skill Groups - Skill Summary Statistics real time display

Add or Remove an agent skill, this change is not reflected in the Skill Summary  Statistics real time display
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.