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Cisco Bug: CSCus79296 - Dynamic re-skilling of agent is not updating CSD Skill Summary Display

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

8.5(4) 9.0(3)

Description (partial)

Symptom:
Dynamically reskilled agents are not updating the CSD Skill Groups - Skill Summary Statistics real time display

Conditions:
Add or Remove an agent skill, this change is not reflected in the Skill Summary  Statistics real time display
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