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Cisco Bug: CSCus78964 - CCX/CCE: Team Performance Gadget refresh

Last Modified

Sep 22, 2015

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)ES2

Description (partial)

Symptom:
Supervisor's Team Performance Gadget: When an agent makes a state change, it triggers a refresh of the Team Performance gadget on the supervisor's desktop. If the focus is at the bottom of the list, the state change moves the focus to some other row.

Conditions:
Finesse version is 10.5.1 ES2
Supervisor has focus on an agent in the team performance gadget
One of the other agents in the same team changes state
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