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Cisco Bug: CSCus78964 - CCX/CCE: Team Performance Gadget refresh

Last Modified

Mar 05, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)ES2

Description (partial)

Symptom:
Supervisor's Team Performance Gadget: When an agent makes a state change, it triggers a refresh of the Team Performance gadget on the supervisor's desktop. If the focus is at the bottom of the list, the state change moves the focus to some other row.

Conditions:
Finesse version is 10.5.1 ES2
Supervisor has focus on an agent in the team performance gadget
One of the other agents in the same team changes state

Related Community Discussions

Teamperformance.jsp Refresh Rate and Auto Scroll to Top
Certain supervisors are having issues with the Teamperformance report.  With 30 agents logged in the supervisor needs to scroll to the bottom to see which agents are in not ready and follow up.  Unfortunatley you can't resize this report/gadget.  We've tested in multiple browsers and for certain supervisors the report automatically scrolls to the top after they've tried to scroll to the bottom, making it impossible to check their team.  I'm using Chrome with the ietab plugin and it works ok.  Another ...
Latest activity: Jan 15, 2016
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