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Cisco Bug: CSCus77154 - Jabber for Windows 9.7 Registers Dual Mode for iPhone device type.

Last Modified

Feb 19, 2018

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.7(0) 9.7(1) 9.7(2) 9.7(3) 9.7(4) 9.7(5)

Description (partial)

When using Jabber for Windows 9.7, if users do not have a Client service framework device, and only a Cisco Dual Mode for iPhone, Jabber will register the iphone device.

This causes issues when users actually have an iPhone device.  Both clients will fight for the device registration.6

1) Jabber for Windows 9.7 only.  (not reproducible on 10.x)
2) User has only a TCT / iPhone device associated to them.
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