Guest

Preview Tool

Cisco Bug: CSCus76868 - DN is not updated during a call is on Hold in 88xx phones

Last Modified

Aug 19, 2015

Products (41)

  • Cisco IP Phone 8800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco DX650
  • Cisco Unified IP Phone 9951
  • Cisco DX80
  • Cisco Unified IP Phone 7962G
View all products in Bug Search Tool Login Required

Known Affected Releases

10.2(2)

Description (partial)

Symptom:
DN is not updated during call is on Hold

Conditions:
Steps to Reproduce:
1.	Install an Unified CM and register 88xx Phones in that. Phone A, Phone B and Phone C(DN: 5344) are 88xx Phones which are in Shared line. 
2.	Make a call from Phone D to 5344 DN. Phone A, B, C rings.
3.	Answer Call in Phone A. Other 2 phones will be in remote in use state. 
4.	Now hold the call in Phone A. At this point call in all the three phones are in hold.
5.	Transfer the call from Phone D to Phone E. Make a complete transfer in Phone D while Phone E is in ringing stage.
 
Problem Description:
The Transferred DN is not updated in Phone A. Meaning, after the complete transfer is done in Phone D to Phone E the DN of Phone E should be showing in Phone A. Instead Phone D is showing. Note: DN is updated in other two Phones. Which means the DN is not updated only in the Phones which we answer and make a hold. Other remote in use phones are updated.
 
Expected Behavior:
Phone E DN should be updated in Phone A.
 
Environment Matrix:
Unified CM: 10.5.2.10000-5
88xx Phone Build : sip88xx.10-2-2-16
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.