Guest

Preview Tool

Cisco Bug: CSCus75215 - 8800 series phones cannot handle certificates greater than 2048 bytes

Last Modified

Aug 18, 2017

Products (41)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco DX650
  • Cisco DX80
View all products in Bug Search Tool Login Required

Known Affected Releases

10.2(1) 10.2(2)

Description (partial)

Symptom:
When trying to access a secure phone service such as corporate directory on the 8800 series phone, "Host not found" is displayed.

The phone console log prints these two lines back to back under this condition.

JAVA: SSL session setup Cert Verification - Invoking certificate validation helper plugin.
JAVA: SSL session setup Cert Verification - Certificate validation helper plugin returned.

When the certificate size is not an issue, SECUREAPP log lines are printed between the above two lines.

Conditions:
Occurs when using a CA signed certificate for the Cisco Tomcat service on CUCM that is greater than 2048 bytes in size.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.