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Cisco Bug: CSCus74260 - CP-7861 Offhook and press line key in a short time should answer a call

Last Modified

Mar 05, 2018

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
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Known Affected Releases


Description (partial)

Offhook and press line key in a short time should answer a call but actually, the call goes  to Hold state

Reproducing steps are here;

1. phoneA call phoneB( a line button set as DCP(directly call park) ), phoneB answer call and press DCP button
2. on phoneC(a line button set as DCP also)the DCP button LED lamp turn red, then press DCP button and offhook within a short time.

The same issue is reproduced in shared line instead of BLF Direct Call Park
1. phoneA call phoneB, phoneB answer the call and then hold the call,
2. when phoneC (a line button set as a shared line)press shared line button and offhook within a short time,

As above steps, Phone C should answer the call by off hook but in fact, the call goes to Hold state.
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