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Cisco Bug: CSCus73450 - native call queuing race condition

Last Modified

Jul 06, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.12901.3)

Description (partial)

Symptom:
calls that are expected to be sent to a native call queue are dropped

Conditions:
multiple hunt pilots setup all with queuing enabled
only one hunt pilot actually receives calls
first hunt pilot routes to second hunt pilot when its queue is full
second hunt pilot routes to third when its queue is full and so on

ccm traces showing call cleared with the following:
//call is cleared due to markQueueEntryStatus failure
34986147.003 |06:12:29.549 |AppInfo  |QueueControlCdrc(39960) - processIncomingCall, AGENTS_LOGGEDIN and queue is not empty, but not full yet.
34986147.004 |06:12:29.549 |AppInfo  |QueueControlCdrc(39960) - markQueueEntryStatus(1) add entry failed, reason=1.
34986147.005 |06:12:29.549 |AppInfo  |QueueControlCdrc(39960) - processIncomingCall, Queue is not empty and not full yet, but markQueueEntryStatus failed. Clear the call.
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