Guest

Preview Tool

Cisco Bug: CSCus73340 - Add a way to reset TMSXEQuorum from config app

Last Modified

Jun 24, 2016

Products (1)

  • Cisco TelePresence Management Suite (TMS)

Known Affected Releases

TMSXE4.1

Description (partial)

Symptom:
TMSXE 4.1 guides do not give clear instructions on how to completely remove and uninstall a TMSXE cluster. The following items must be removed:
- TMSXE application uninstalled on each server
- C:\ProgramData\Cisco\TMSXE removed from both servers locally
- Shared folder for cluster config and storage removed
These items are mentioned in the document under the uninstall, but the following item is never mentioned. 

IPM.Configuration.TMSXEQuorum needs to be removed from TMSXE Service User mailbox under notes. Without removing this if you uninstall TMSXE and try to re-install using the same Service User mailbox it will fail.

Conditions:
TMSXE Cluster uninstall/removal instructions
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.