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Cisco Bug: CSCus73097 - 7861 phone BLF out of sync issue on Shared lines - NPE issue

Last Modified

Mar 26, 2015

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7911G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
1981 ERR 18:01:21.777422 JAVA: -SC|   SCRead: Reading port, Timeout = 5000 
 1982 DEB 18:01:22.347954 JAVA: System P7-display MQThread|cip.callui.market.OverviewModel6962:UE featureInvoked6962() - got featureInvoked msg 
 1983 DEB 18:01:22.356550 JAVA: System P7-display MQThread|cip.callui.market.OverviewModel6962:UE updateTopLineChanged7861() - got newTopLine msg:Line-2 
 1984 DEB 18:01:22.356703 JAVA: System P7-display MQThread|cip.callui.market.OverviewModel6962:UE updateTopLineChanged7861() - got topLine6962 msg:Line-2 
 1985 ERR 18:01:22.415158 JAVA: 06:01:22p|Exception Stack Trace : 
 java.lang.NullPointerException 
 at cip.callui.market.CandidateCallsListModel.getRemoteFeatureKeySet(Unknown Source) 
 at cip.callui.market.CandidateCallsListModel.getFeatures(Unknown Source) 
 at cip.go4.MenuModel.updateMenuModel(Unknown Source) 
 at cip.go4.MenuModel.activate(Unknown Source) 
 at cip.callui.market.CandidateCallsListModel.initialize(Unknown Source) 
 at cip.comp.ComponentModel.processInitialize(Unknown Source) 
 at cip.comp.ComponentModel.performAction(Unknown Source) 
 at cip.comp.ComponentController.initialize(Unknown Source) 
 at cip.comp.Component.initialize(Unknown Source) 
 at cip.comp.ComponentController.performAction(Unknown Source) 
 at cip.comp.ComponentModel.addChild(Unknown Source) 
 at cip.callui.market.LineModel6962.createCandidateCallsList(Unknown Source) 
 at cip.callui.market.LineModel6962.access$6800(Unknown Source) 
 at cip.callui.market.LineModel6962$MyLineListener.crossLineFeature(Unknown Source) 
 at cip.callagent.ILineListener$Dispatcher.sinkMessage(Unknown Source) 
 at cip.callagent.ILineListener$Dispatcher.sinkMessage(Unknown Source) 
 at cip.sys.MessageQueueManager.sinkMessage(Unknown Source) 
 at cip.sys.MessageQueueThread.sendElement(Unknown Source) 
 at cip.sys.MessageQueueThread.onRun(Unknown Source) 
 at cip.sys.SystemThread.run(Unknown Source) 
 1987 ERR 18:01:22.422311 JAVA: System P7-display MQThread|cip.sys.Mess

Conditions:
The phones have to be rebooted before they can see and replicate the issue
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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