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Cisco Bug: CSCus71590 - Drop30.5: CUCDM sending incorrect AXL cmds to CUCM for user update

Last Modified

Mar 04, 2015

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

10.1(2)

Description (partial)

Symptom:
When CUCDM update subscribers to CUCM, at times updation of some of the users fail randomly. The failure happens due to different reasons like AXL error, CUCDM sends incorrect user identity etc.We have seen 3 such failures when tried to sync 80 users.

Conditions:
When CUCDM sync users from CUCM for self provisioning. CUCM manage users either on LDAP or locally. The new users are synced to CUCDM and it goes through self provisioning filters, mask and then are written back to CUCM. updation of some of the users failed randomly.
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