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Cisco Bug: CSCus68863 - CUE crashes intermittently with "Deadlock Threshold exceeded"

Last Modified

Nov 14, 2016

Products (1)

  • Cisco Unity Express

Known Affected Releases

8.5(1) 8.6(4)

Description (partial)

Cisco Unity Express (CUE) voicemail module will randomly crash or might become unresponsive with the following error in the messages.log file:

ERROR ccn SubsystemSip DBUG DEADLOCK_THRESH_EXCEEDED:Deadlock threshold exceeded

Observed on CUE software versions 8.5.1 and 8.6.4. 
CUE can be either integrated with a Cisco Unified Communications Manager Express (CME) system or a Cisco Unified Communications Manager (CUCM) cluster.
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