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Cisco Bug: CSCus68863 - CUE crashes intermittently with "Deadlock Threshold exceeded"

Last Modified

Nov 14, 2016

Products (1)

  • Cisco Unity Express

Known Affected Releases

8.5(1) 8.6(4)

Description (partial)

Symptom:
Cisco Unity Express (CUE) voicemail module will randomly crash or might become unresponsive with the following error in the messages.log file:

ERROR ccn SubsystemSip DBUG DEADLOCK_THRESH_EXCEEDED:Deadlock threshold exceeded

Conditions:
Observed on CUE software versions 8.5.1 and 8.6.4. 
CUE can be either integrated with a Cisco Unified Communications Manager Express (CME) system or a Cisco Unified Communications Manager (CUCM) cluster.
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Bug Details Include

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