Guest

Preview Tool

Cisco Bug: CSCus64364 - N5K crash with carmelusd component affected

Last Modified

Aug 07, 2018

Products (14)

  • Cisco Nexus 5000 Series Switches
  • Cisco Nexus 5548P Switch
  • Cisco Nexus 5596UP Switch
  • Cisco Nexus 5624Q Switch
  • Cisco Nexus 6004 Switch
  • Cisco Nexus 5672UP Switch
  • Cisco Nexus 6001 Switch
  • Cisco Nexus 5020 Switch
  • Cisco Nexus 56128P Switch
  • Cisco Nexus 5548UP Switch
View all products in Bug Search Tool Login Required

Known Affected Releases

5.2(1)N1(6) 7.1(1)N1(1)

Description (partial)

Symptom:
A Nexus device crashes, the crash triggers by a failure in the service "carmelusd". TAC analysis is needed to decode the core file of the service and narrow down this software bug.

Conditions:
The service "carmelusd" crash and evidence is stored in these outputs:

# show logging nvram
...
2018 Aug  5 01:08:32 n5k01-sjc3 %$ VDC-1 %$ %SYSMGR-2-SERVICE_CRASHED: Service "carmelusd" (PID 3297) hasn't caught signal 11 (core will be saved).
2018 Aug  5 01:08:32 n5k01-sjc3 %$ VDC-1 %$ %SYSMGR-2-HAP_FAILURE_SUP_RESET: System reset due to service "carmelusd" in vdc 1 has had a hap failure

# show version
...
  Reason: Reset triggered due to HA policy of Reset
  System version: 7.0(6)N1(1)
  Service: carmelusd hap reset

# show cores vdc-all
Module       Instance       Process-name     PID       Date(Year-Month-Day Time)
-------------  ---------------  -------------------  --------  -------------------------
<Module>   <Instance>   carmelusd        <PID>      <Date>

# show system reset-reason
...
1) At 343613 usecs after <Date>
    Reason: Reset triggered due to HA policy of Reset
    Service: carmelusd hap reset
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.