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Cisco Bug: CSCus59083 - 7821 phone crashes intermittently when recording is enabled

Last Modified

Feb 04, 2017

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 7911G
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
7821 phone resets intermittently when call recording feature is invoked.

Conditions:
This issue only occurs when the call recording feature is invoked using the built-in-bridge of the phone and a MTP is invoked by Unified Communications Manager.

HW: 78XX
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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