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Cisco Bug: CSCus53345 - Jabber loses contact details (when move from collab EDGE to on-prem)

Last Modified

Apr 10, 2015

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Problem with Jabber for Mac 10.6 contact resolution. If Jabber user view profil, they only see userid@doman in the name field. Normal profile should have lots more information like email, company, title and picture.

Conditions:
1. sign in jabber for iphone over edge(eg: 4G), contact info can be retrieved by using uds 
2. sign out over edge.
3. change network from 4G to corp WIFI, click sign in button to sign in jabber.
4. view contact profile and the contact info is lost.

Actually, no need to sign out jabber, after logging in jabber over edge, and roaming form edge to corp wifi, then contact info will be lost.
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Bug Details Include

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