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Cisco Bug: CSCus51851 - After network disconnect & end call presence always return to Available

Last Modified

Apr 10, 2015

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

10.5(0)

Description (partial)

Symptom:
Starting with the User in a Custom Available state. If the user then goes on a call (and during that call the Network disconnects and re-connects) upon re-connection the user's presence correctly returns to On a Call. Subsequently when the call ends they are set to an Available state instead of the Custom Available state.

Additionally if the User starts off in the Away or DND state, then go on a call their presence state remains as Away\DND (this is correct). However if they then go on a call and during that call the Network disconnects and re-connects, upon reconnection their presence state is returned to On a call (instead of Away\DND).

Conditions:
User sets custom available, then goes on a call
If network disconnect and reconnect and then ends call presence is available instead of custom Available
User sets Away/DND, then goes on a call
If network disconnect and reconnect when Jabber comes back on line presence is On a call instead of Away/DND
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