Preview Tool

Cisco Bug: CSCus50001 - CUP Service Discovery doesn't occur for every Jabber Sign In

Last Modified

Apr 10, 2015

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

10.5(1) 10.6(0)

Description (partial)

CUP Service Discovery, _cuplogin SRV lookup, is only done once during launch of client.  
The response received from DNS is then cached and used for subsequent SignIns etc.

If the CUP DNS entry is subsequently changed, the cached value is not replaced until a reset Jabber sign in.
This may result in loss of connectibity to then CUP service.

Normal Jabber Sign In - Service Discovery processing
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.