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Cisco Bug: CSCus49991 - Restart Lync, CUCILync changes to "On the Phone" for shared line call

Last Modified

Feb 26, 2015

Products (1)

  • Cisco UC Integration(TM) for Microsoft Lync

Known Affected Releases

9.2(5) 9.7(4) 9.7(5) 9.7(6)

Description (partial)

Symptom:
Lync presence changed to "On the Phone" when not expected

Conditions:
Steps to reproduce

- CUCILync in softphone mode
- Deskphone used for call has same line as CSF device
- While on a call using deskphone, restart Lync
- CUCILync will change presence to "ON the Phone"

Expected:
- CUCILync since it is not in deskphone mode and CSF device is not actively used will not change presence status
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