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Cisco Bug: CSCus49974 - SIP Dialer 487 result code with PSTN cause 16 is logged as Result Type 2

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1) 9.0(4)ES

Description (partial)

Symptom:
Huge percentage of calls are being logged as result type 2.

Conditions:
Condition occurs when Dialer gets SIP 487 request cancelled  status code with PSTN (Q.850) code as 16 and SIP port state of "SIP_LINESTATE_RING_IN
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