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Cisco Bug: CSCus49974 - SIP Dialer 487 result code with PSTN cause 16 is logged as Result Type 2

Last Modified

Feb 21, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 11.0(1) 9.0(4)ES

Description (partial)

Huge percentage of calls are being logged as result type 2.

Condition occurs when Dialer gets SIP 487 request cancelled  status code with PSTN (Q.850) code as 16 and SIP port state of "SIP_LINESTATE_RING_IN
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