Guest

Preview Tool

Cisco Bug: CSCus49666 - DX650 - Audio/Visual pickup notifications are not working.

Last Modified

May 09, 2016

Products (8)

  • Cisco DX Series
  • Cisco DX80
  • Cisco IP Phone 8851
  • Cisco DX650
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco DX70
  • Cisco IP Phone 8841

Known Affected Releases

10.2(2) 10.2(4)

Description (partial)

Symptom:
>> Pickup notifications (audio/visual) are not shown on the DX650 phones if their lines are part of call-pickup-group.
>> However we are able to pickup the call. (By pressing the call-pickup button).

Conditions:
>> Checked with below DX650 versions

Sipdx650.10-2-1JBT0-582
Sipdx650.10-2-2-23

>> Registered the DX650 with below CUCM version, still the problem exists.

9.1.2.12900-11
10.5.1.10000-7

>> For other phone models audio/visual notifications will work good.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.