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Cisco Bug: CSCus49383 - Call-home message fails; returns "NULL" chassis info and other details

Last Modified

Apr 26, 2018

Products (1)

  • Cisco Catalyst 4000 Series Switches

Known Affected Releases

15.2(3)E

Description (partial)

Symptom:
The call-home message is not processed by the call-home backend server, since the chassis model and serial number are missing actually. As a result, the device cannot register for SCH.

Conditions:
The issue was reported on a WS-C4500X-16 chassis.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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