Preview Tool

Cisco Bug: CSCus49383 - Call-home message fails; returns "NULL" chassis info and other details

Last Modified

Dec 13, 2018

Products (1)

  • Cisco Catalyst 4000 Series Switches

Known Affected Releases


Description (partial)

The call-home message is not processed by the call-home backend server, since the chassis model and serial number are missing actually. As a result, the device cannot register for SCH.

The issue was reported on a WS-C4500X-16 chassis.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.