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Cisco Bug: CSCus48974 - TC Software - Request for HTTP Feedback De-registration Threshold

Last Modified

Aug 15, 2018

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

7.2.1 7.3.9 8.3.x 9.1.x

Description (partial)

$$PREFCS

Symptom:
Upon loss of connectivity to HTTP Feedback servers,  TC Endpoints will de-register configured servers, removing them entirely. 

E.G:

Dec 18 14:40:31.376 ppc appl[2730]: 3523156.53 HTTPFB I: HTTPFeedback failure: '<Protocol failure>'(Couldn't connect to server)
Dec 18 14:40:32.394 ppc appl[2730]: 3523157.55 HTTPFB I: HTTPFeedback failure: '<Protocol failure>'(Couldn't connect to server)
Dec 18 14:40:33.411 ppc appl[2730]: 3523158.57 HTTPFB I: HTTPFeedback failure: '<Protocol failure>'(Couldn't connect to server)
Dec 18 14:40:34.429 ppc appl[2730]: 3523159.58 HTTPFB I: HTTPFeedback failure: '<Protocol failure>'(Couldn't connect to server)
Dec 18 14:40:35.447 ppc appl[2730]: 3523160.60 HTTPFB I: HTTPFeedback failure: '<Protocol failure>'(Couldn't connect to server)
Dec 18 14:40:35.449 ppc appl[2730]: 3523160.60 HTTPFB I: FeedbackHandler::httpError deregistering '1' (3.98.100.35/feedback/). Too many error

Conditions:
Loss of connectivity to HTTP servers configured in the endpoints feedback entries.

Related Community Discussions

C60 listed on TMS shuts down codec network card after too many http errors
Our client has a C60 codec (in a Profile 52 VC system) that keeps getting &quot;No Https Response&quot; in TMS, it is also unreachable via ping/ssh/telnet.  A hard reboot of the codec usually brings it back.  A look in the codec event log shows that symptoms match a documented Cisco Bug <key>CSCus48974</key> (details below).   1. The TMS has normal activity with the codec and hits http feedback failures/errors (Root Cause unknown) 2. After &quot;Too many errors&quot; the codec shuts down the NIC and is unreachable over the network. ...
Latest activity: Aug 23, 2017
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