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Cisco Bug: CSCus47303 - Tracking changed that are made via Agent Re-skilling tool

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(4)

Description (partial)

Symptom:
Customer would like to track changes that were made by supervisor via using Agent re-skilling tool. Currently the only available method is to use logger's dumpcfg utility. however the dumcfg logs not appear to displays the distributer name in username field instead of the actual user ID associated with a supervisor.

Conditions:
collected dumpcfg logs form logger. the output shows distributor name in username field instead of actual supervisor ID

PID:                2980
MachineName:        HDS1
UserDomain:         PROD
UserName:           DISTRIB-XXX312A
ProcessName:        cmsnode(upcc)
SQLServerUserName:  DBO
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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