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Cisco Bug: CSCus44199 - UCCX Finesse Supervisor can't accept any call offering from OB

Last Modified

Nov 01, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Customer wants to run Outbound campaign Preview Mode but the agent stuck in reserved after accepting the call. after few seconds, Red X appears with Operation timed out.

Outbound campaign Preview Mode
Confirmed that only Agents with Supervisor capability are affected by this issue. working fine on Agents only
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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