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Cisco Bug: CSCus42665 - Change in samAccountName in AD breaks LDAP sync for that user

Last Modified

May 07, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.11011.1) 10.5(1.11900.10) 10.5(1.11900.13) 10.5(1.11901.1) 10.5(2.10000.5)

Description (partial)

Symptom:
a) The Alias integrated with LDAP directory (whose samAccountName was changed in AD) is marked as Inactive on Unity Connection. The status on User Basics page will show message as: "User has been deleted from the LDAP Directory".

b) The updated samAccountName/alias will be available to import under LDAP Import page.

Conditions:
a) User is Integrated with LDAP Directory
b) Alias/UserId is mapped with samAccountName.
b) samAccountName is changed in AD.
c) Full DirSync is performed to fetch the changes from AD.
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