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Cisco Bug: CSCus41816 - COP to disable warning message while activating finesse for mixed mode.

Last Modified

Oct 21, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
While activation finesse we are getting 
"Unified CCX currently does not support concurrent use of Cisco Agent/Supervisor Desktop and Cisco Finesse.
If you are using Cisco Agent/Supervisor Desktop, deactivate Cisco Finesse service."
message in mixed mode.

Conditions:
While activating finesse in using CLI.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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