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Cisco Bug: CSCus40486 - UCCX:Direct Preview call status=4 and result=4 when call is RNA

Last Modified

Oct 20, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)SU1

Description (partial)

Symptom:
Incorrect call status and result codes set in dialinglist table when Agent Direct Preview outbound call goes RNA.

Conditions:
Direct Preview, call times out as no answer, and campaign attempts is set to 1.
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