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Cisco Bug: CSCus40486 - UCCX:Direct Preview call status=4 and result=4 when call is RNA

Last Modified

Oct 20, 2016

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Incorrect call status and result codes set in dialinglist table when Agent Direct Preview outbound call goes RNA.

Direct Preview, call times out as no answer, and campaign attempts is set to 1.
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