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Cisco Bug: CSCus37884 - UCCX 8.5(1)SU4 ES7 - Agent DN Stuck in openedAddresses Prevents Login

Last Modified

Oct 06, 2015

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

8.5(1)SU4.7 9.0(2)SU3

Description (partial)

Symptom:
After a failed login attempt due to a timeout, the agent will not be able to successfully login even after multiple attempts.  This is due to the first attempt creating an opened Address mapping even though CAD's login attempt has timed out.  Since CAD has ended the connection and not send an explicit logout request, the Engine should eventually remove this mapping.  In ES7, it does not.

Conditions:
UCCX 8.5(1)SU4 ES7 with intermittent agent login timeouts.
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Bug Details Include

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