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Cisco Bug: CSCus37460 - SSLGW stuck in down state due to rabbitmq not recovering

Last Modified

Mar 06, 2015

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

2.0.1.302

Description (partial)

Symptom:
Issue occurred on HA system after the system reported heartbeats missing and media VMs going down in HA due to network issues. Once network was recovered, rabbitmq could not recover and SSLGW stayed in a down state on these affected VMs.

Users were unable to dial into PCN or WebEx meetings, with the system rejecting the 9-digit meeting IDs via the IVR. Attempting to outdial from the meeting room result's in a message saying "The audio conference service is temporarily unavailable.".

Conditions:
Occurred after HA disconnect by media servers
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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