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Cisco Bug: CSCus36621 - "Divert" softkey works abnormally on 7861.

Last Modified

Jan 21, 2015

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.3(1)

Description (partial)

Symptom:
"Divert" softkey works abnormally on 7861.

Conditions:
Procedure:
1. Insert softkey template on phone B(7861): show "divert" in connected and ringin status;
2. A place a call to B, B answered;
3. C place a call to B, B not answer, press nav_down to select the incoming call, then press softkey "Divert"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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