Preview Tool

Cisco Bug: CSCus36621 - "Divert" softkey works abnormally on 7861.

Last Modified

Jan 21, 2015

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
View all products in Bug Search Tool Login Required

Known Affected Releases


Description (partial)

"Divert" softkey works abnormally on 7861.

1. Insert softkey template on phone B(7861): show "divert" in connected and ringin status;
2. A place a call to B, B answered;
3. C place a call to B, B not answer, press nav_down to select the incoming call, then press softkey "Divert"
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.