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Cisco Bug: CSCus36535 - CIM(EIM/WIM) v.9.0.2: TR Characters Not Properly Shown in Chat

Last Modified

Apr 07, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
CIM(EIM/WIM) v.9.0.2
Turkish Characters Not Properly Shown in Chat Transcript Reports

Conditions:
1. Create a test chat with Turkish characters. 
2. Run Agent Chat Productivity by Queue Report for the same chat queue and see the chat transcript (Level 4)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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