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Cisco Bug: CSCus36461 - CPAM integration to VSM 7.6 not syncronizing

Last Modified

Jan 04, 2017

Products (1)

  • Cisco Physical Access Manager

Known Affected Releases

1.5(0.0.3.8) 1.5(1.0.3.7) 1.5(2.0.3.7)

Description (partial)

Symptom:
After upgrading VSM from 7.5.x to 7.6, CPAM fails to synchronize cameras with VSM 7.6.


new Intalled VSM 7.6 server when trying to integrate with CPAM getting an UNKNOW error. all cameras status showing as UNKNOW.

Conditions:
After upgrading VSM from 7.5.x to 7.6, CPAM fails to synchronize cameras with VSM 7.6.


new Intalled VSM 7.6 server when trying to integrate with CPAM getting an UNKNOW error. all cameras status showing as UNKNOW.


When looked at the CPAM webapp.log getting below error

 

2014-12-23 17:17:57,605 EventListenerThread com.cisco.cpsm.nbi.acws.server.AcWsEventRelayManager@25f7d3f DEBUG acwebservice -  : AcWsEventRelayManager : LogCode Unid=CB.DC.SET_VSOM_CONFIG
 LogCode=LogCodeCC [CB.DC.SET_VSOM_CONFIG]
 EventType=Device Command
 Event Data=null
 Event Description=Cisco VSM Camera Driver command: Setup Cisco VSM
 Event class=com.quintron.vx.core.omimpl.proxy.events.DeviceCommandRecordProxy
2014-12-23 17:17:57,611 EventListenerThread com.cisco.cpsm.nbi.acws.server.AcWsEventRelayManager@25f7d3f DEBUG acwebservice -  : AcWsEventRelayManager : LogCode Unid=VX.DEVINS
 LogCode=LogCodeCC [VX.DEVINS]
 EventType=Audit Record
 Event Data=Cisco VSM Camera Driver7X
 Event Description=Device record inserted
 Event class=com.quintron.vx.core.omimpl.rmx.events.AuditRecordHalfProxy
2014-12-23 17:17:57,611 EventListenerThread com.cisco.cpsm.nbi.acws.server.AcWsEventRelayManager@25f7d3f DEBUG acwebservice -  : relayCPAMEvent() recieved a null parameter.
2014-12-23 17:17:57,650 EventListenerThread com.cisco.cpsm.nbi.acws.server.AcWsEventRelayManager@25f7d3f DEBUG acwebservice -  : AcWsEventRelayManager : LogCode Unid=CB.DCR.SET_VSOM_CONFIG.ERR
 LogCode=LogCodeCC [CB.DCR.SET_VSOM_CONFIG.ERR]
 EventType=Device Command Result
 Event Data=Exception during command Execution...
 Event Description=Cisco VSM Camera Driver command failed: Setup Cisco VSM
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