Guest

Preview Tool

Cisco Bug: CSCus36123 - AMP scan returns 'Unscanable' for standard xlx file

Last Modified

Nov 12, 2016

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.5.6-092 8.5.6-106

Description (partial)

Symptom:
Certain files being evaluated by the Advanced Malware Protect (AMP) sub-system retuning an 'unscanable' verdict.  This is causing the module to miss the embedded malware within the file.

Conditions:
Certain files (not all) are being flagged with  an 'unscanable' verdict. This is causing the module to miss the embedded malware within the file.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.