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Cisco Bug: CSCus35548 - Phone offHook use the 2nd line when enable "always use prime line".

Last Modified

Jun 07, 2016

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7911G
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Known Affected Releases


Description (partial)

Phone offHook use the 2nd line when enable "always use prime line".

1. Service parameter -> Enable "Always use prime line"
2. Configure DN for the 2nd line for phone A.
3. B place a call to A line2, A not answer.
4. A press speaker, check phone A goes offhook using the 1st line.

Phone A line2 offhook rather than line1.
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