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Cisco Bug: CSCus31968 - LTTS app fault in PVO page cluster mode

Last Modified

Oct 12, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

10.0.9-020 9.0.0-461 9.6.0-042 9.6.0-047

Description (partial)

Symptom:
Critical: An application fault occurred: ('Cheetah/NameMapper.py valueForKey|197', "<class 'Cheetah.NameMapper.NotFound'>", 'sma_port', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [layout/Bare.py __call__|580] [util/InternalLibrary.py __call__|769] [layout/CssAndJavaScript.py __call__|451] [util/InternalLibrary.py __call__|769] [layout/Sparse.py __call__|1447] [util/InternalLibrary.py __call__|771] [monitoring_services/policy_quarantine_view.py __call__|511] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|229] [monitoring_services/policy_quarantine_view.py readonly_view|932] [Cheetah/NameMapper.py valueFromSearchList|250] [Cheetah/NameMapper.py _valueForName|234] [Cheetah/NameMapper.py _valueForName|223] [Cheetah/NameMapper.py valueForKey|197]')

Conditions:
ESA(s) in cluster, PVO enabled and centralized to SMA.  Second ESA in cluster is only one that exhibits the application fault when browsing via GUI: Security Services > Policy, Virus, Outbreak Quarantines.  Application fault is recorded direct to the gui_logs on second ESA.
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