Preview Tool

Cisco Bug: CSCus30056 - AgentBulk(Edit) does not retrieve agents which has ADS as NONE

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 10.5(2) 11.0(1) 8.0(1) 8.5(1) 8.5(4) 9.0(1) 9.0(1)A 9.0(4)

Description (partial)

Agent Bulk (Edit) does not retrieve the agents which has agent desk setting as NONE

Select Agent Desk Setting as NONE in Agent Bulk Edit and click Retrieve
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.