Guest

Preview Tool

Cisco Bug: CSCus30056 - AgentBulk(Edit) does not retrieve agents which has ADS as NONE

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 10.5(2) 11.0(1) 8.0(1) 8.5(1) 8.5(4) 9.0(1) 9.0(1)A 9.0(4)

Description (partial)

Symptom:
Agent Bulk (Edit) does not retrieve the agents which has agent desk setting as NONE

Conditions:
Select Agent Desk Setting as NONE in Agent Bulk Edit and click Retrieve
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.