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Cisco Bug: CSCus28609 - Installer claims SQL Server not supported if SQL Server is not running

Last Modified

Jan 02, 2015

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

14.6.0rc1

Description (partial)

Symptoms:

When installing or upgrading Cisco TMS, the installer claims that the SQL server version is not supported by Cisco TMS.

Conditions:

The issue is seen when the SQL Server engine is shut down. The installer then incorrectly informs the administrator that the SQL Server version is unsupported, instead of displaying a more appropriate error message.

Workarounds:

Start the SQL Server service again.
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