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Cisco Bug: CSCus28609 - Installer claims SQL Server not supported if SQL Server is not running

Last Modified

Jan 02, 2015

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases


Description (partial)


When installing or upgrading Cisco TMS, the installer claims that the SQL server version is not supported by Cisco TMS.


The issue is seen when the SQL Server engine is shut down. The installer then incorrectly informs the administrator that the SQL Server version is unsupported, instead of displaying a more appropriate error message.


Start the SQL Server service again.
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