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Cisco Bug: CSCus26005 - In one environment Xmpp Cert validation for Webex fails preventing login

Last Modified

Dec 20, 2014

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5(3)

Description (partial)

Symptom:
Webex Xmpp Cert fails with untrusted root / revocation status unknown / partial chain

2014-12-18 13:41:45,460 INFO  [0x000019a4] [rc\cert\win32\Win32CertVerifier.cpp(421)] [csf.cert.win32] [cert::Win32CertVerifier::verifyPolicies] - Certificate check Chain status 0x1010040 Policy status 0x800b0109

even though the correct Root CA cert is installed in the Trusted Root CA Store

Conditions:
Webex backend and Jabber
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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