Preview Tool

Cisco Bug: CSCus24895 - UCCE reporting incorrectly for CVP Gateway Trunk

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Call statistics is not reported correctly in the ICM (Real-time or Historical) for the CVP gateway trunk. When the GW trunk ports are in busy status, the CVP reports back to UCCE as the port InService false hence PG OPC could not calculate correctly for the call statistics.

When run the trunk reporting from UCCE.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.