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Cisco Bug: CSCus23473 - Missed Call directory not updated with Globalized number in DX phones.

Last Modified

Feb 27, 2018

Products (4)

  • Cisco DX80
  • Cisco DX650
  • Cisco DX70

Known Affected Releases


Description (partial)

Missed Call directory not updated with Globalized number in DX series phones.

Users will face an issue while trying to call back from the missed call directory.

Calls will fail as the dial plan will not match, as the dila-plan is E164 based.

1. Add Prefix on Trunks/Gateways to make the calling numbers in E164 format 


If calling number is 2021111 and the call is a local call from Area code 408 then prefix +1408

Hence the E164 number becomes +14082021111

2. Transformation CSS should be applied on the phone for the number to be displayed in localized format

Eg: For this call the calling number should be displayed as 2021111 while ringing.

If the call is missed the number in missed call directory should be the complete E164 number +14082021111

Due to the bug the number in missed call directory is localized number and not complete E164
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Bug Details Include

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