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Cisco Bug: CSCus22478 - EIM v9.0(1) Release Notes for Obtaining License is incorrect.

Last Modified

Apr 01, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Per the EIM v9.0(1) Release Note documentation, it states the following.

Obtaining a Product License

Register for a Unified EIM/WIM 9.0(1) license online at You will need the following information to complete your registration:

 Product Authorization Key (PAK): You should have received this along with your order confirmation.

 MAC address: The MAC address of the machine on which Unified EIM/WIM will be installed. For distributed server installations with more than one machine, use the MAC address of the Services Server.

 Partition ID: The value of this field should always be set as If you are upgrading to Unified EIM/WIM 9.0(1) from a previous version of the software, and are not purchasing any new products or additional seats, your existing license files will be automatically upgraded. If you are adding seats or products, send an email to to get updated licenses for the new servers. Include the MAC addresses of both the current server and the new server for 9.0(1) in the email.

However, eGAin's DE Mostafa and Rajesh has validated starting w\ EIM v9.x SW, mac addresses are no longer required for VMWare or virtual servers.
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