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Cisco Bug: CSCus22062 - DRS fails to backup/restores cup private key

Last Modified

Apr 05, 2018

Products (4)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1) 10.5(1) 10.5(2) 8.6(5.2) 9.1(1)

Description (partial)

Symptom:
Customer is reporting problems with features such as SIP federation, Phone Presence, PWS , RCC over TLS.
Issue is that no TLS connections are getting established and thus SIP traffic is failing to run.

Conditions:
Customer has recently performed a DRS restore of  the IM&P system
Since restore the features have stopped working 

Signature for SIP Proxy logging on startup is as follows:
16:06:42.317 |system.oam.faults 1075611 DEBUG  CCMFaultModule::notify: param 1 = TlsErrorMessage : Error loading private key from file: error code: 185073780 in x509_cmp.c line 406.

Signature for PE logging on startup is as follows:
15:56:51.785 |Wed Dec 17 15:56:51 2014] PID(25664) Error loading Private key file "/usr/local/sip/.security/proxy/keys/cup_priv.pem"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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