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Cisco Bug: CSCus21408 - OPC removes media skill group after reskilling

Last Modified

Jul 27, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Symptom:
Agents not getting assigned to task from media domain even though they are ready in that domain. Issue appears after re-skilling was done.

Conditions:
Agent is reskilled to remove skill group and again reskilled to add same skill group.
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