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Cisco Bug: CSCus21408 - OPC removes media skill group after reskilling

Last Modified

Jul 27, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2) 10.5(1) 11.0(1) 9.0(4)

Description (partial)

Agents not getting assigned to task from media domain even though they are ready in that domain. Issue appears after re-skilling was done.

Agent is reskilled to remove skill group and again reskilled to add same skill group.
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