Cisco Bug: CSCus21408 - OPC removes media skill group after reskilling
Jul 27, 2017
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(2) 10.5(1) 11.0(1) 9.0(4)
Symptom: Agents not getting assigned to task from media domain even though they are ready in that domain. Issue appears after re-skilling was done. Conditions: Agent is reskilled to remove skill group and again reskilled to add same skill group.
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