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Cisco Bug: CSCus18636 - Unable to adjust the Ring volume of paired iPhone on 8861 phone.

Last Modified

Jul 17, 2018

Products (36)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.2(2) 10.3(1)

Description (partial)

Symptom:
Unable to adjust the Ring volume of paired (Cisco Intelligent Proximity) mobile phone (I phone) on 8861 phone.

Conditions:
++ Paired the IPhone with 8861 using the Bluetooth.
++ Now, Receive and make cell phone calls can be made via the 8861 phone.
++ Move audio back to the cellphone is also working.
++ But, while the cell phone is ringing, paired line on 8861 is also ringing, but volume cannot be adjusted. However, if we press silent button ring is muted on the 8861.
++ Actual IP phone line's ring volume can be adjusted.
++ This is working with an android phone is paired instead of I phone.
++ Difference what I see in android and I phone is that in Android ringtone of 8861 is same as ringtone that is set to the 8861. But in I phone ringtone is what we set on I phone.
++ Although the same ringtone (in aband) is played from I phone, setting the ring volume on I phone does not make any difference in the actual ring volume that is played on the 8861.
++ Sometime , we get muted ring on 8861 when there is a ring on paired I phone, but it is a muted ring. This is happening irrespective of the volume what we set in the I phone. This behavior would be changed back to the inband ring tone after a reset of the phone.
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