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Cisco Bug: CSCus17021 - 99 packets are dropped and one way audio for a few seconds at 22 minutes

Last Modified

Dec 02, 2016

Products (25)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6961
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Known Affected Releases

9.4(1) 9.4(2)

Description (partial)

Symptom:
One way audio every 21 minutes 45 seconds. 99 packets are lost about 22 minutes into a call. One way audio occurs  for 2-3 seconds when the packets are dropped.

Conditions:
99XX phone models running firmware 9.4.1SR1 and above.
Occurs on calls lasting longer than 22 minutes.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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