Preview Tool

Cisco Bug: CSCus17021 - 99 packets are dropped and one way audio for a few seconds at 22 minutes

Last Modified

Feb 27, 2018

Products (25)

  • Cisco Unified IP Phones 9900 Series
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
  • Cisco Unified IP Phone 6961
View all products in Bug Search Tool Login Required

Known Affected Releases

9.4(1) 9.4(2)

Description (partial)

One way audio every 21 minutes 45 seconds. 99 packets are lost about 22 minutes into a call. One way audio occurs  for 2-3 seconds when the packets are dropped.

99XX phone models running firmware 9.4.1SR1 and above.
Occurs on calls lasting longer than 22 minutes.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.